WHAT ARE THE SHIPPING TIMES?
The jewels are made directly in our workshop in Bangkok. So we can provide you with the best products at the best price. The average manufacturing and delivery time is 10/18 days.
WHY DO YOUR ITEMS COME FROM BANGKOK ?
Thailand is a hub of the world market for gemstones and fine stones, because they are of very good quality. It is therefore easier for us to choose our stones by selecting them directly at the source.
Moreover our jewels are not manufactured in large quantities, which ensures you unique jewels because each stone is different from the other.
HOW TO PLACE AN ORDER ?
To place an order, you just have to go on our website.
You then only have to choose the jewels of your choice by clicking on "Add to cart".
Then, click in your basket (the small cart in the top right corner of our site), accept the legal mentions and click on "Payment". You will be redirected to a secure page to fill in your details for delivery and to validate your payment.
If anything should go wrong, do not hesitate to contact us by sending a message to: email@example.com.
WHAT ARE THE DELIVERY CHARGES?
The delivery is FREE, it is offered to you from your first order and whatever the amount for a delivery in Europe. For other countries, see the specific delivery conditions.
WHICH PAYMENT METHOD DO YOU ACCEPT?
Currently, you can pay by credit card or by Paypal account on our website. We do not accept bank cheques, transfers or payments on receipt.
WHAT HAPPENS IF I AM NOT SATISFIED WITH THE JEWEL?
At Bijoulito, we offer a 100% "satisfied or refunded" guarantee on all our jewellery!
If the jewel does not meet your expectations, you can return it to us within 14 days of receipt and we will give you a full refund as soon as it arrives at our premises.
Click here to view our returns/cancellation policy in detail.
DO YOU HAVE A SHOP?
No sorry, we only work (at the moment) online.
You can find our entire product catalogue by clicking here.
HOW CAN I CONTACT YOU?
If you haven't found the answer to your question, please feel free to contact us by email at firstname.lastname@example.org or by using the contact form on this page. For any urgent request you can also contact us by phone from 9.00 am to 3.00 pm. You will find the number is on our website and on the contact form.
Our customer support will be happy to answer within 48 hours (excluding weekends and holidays).